Refund policy

🕒 30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible, the item must be:

1) In the same condition as received

2) Unused, with tags, and in original packaging

3) Accompanied by proof of purchase

Once your return is approved, we’ll provide the return address and instructions. Please note: return shipping costs are the customer’s responsibility, and returns sent without approval won’t be accepted.

📩 Contact us any time at help@alizure.com for assistance.

🛠 Damaged or Faulty Items

If your item arrives damaged, defective, or not as described, just send us a quick message — we’ll get it sorted fast with a replacement or refund. In some cases, we may ask you to return the item so we can process the claim properly.
We stand behind the durability of our products (dog-tested included).

🇪🇺 European Union 14-Day Cooling-Off Period

If your order was shipped to an address in the European Union, you have the right to cancel or return your order within 14 days of receiving it — for any reason, with no explanation needed.

You may handle the item to inspect it as you would in a shop, but if it's used beyond that — and no longer in resellable condition — we may deduct an amount from your refund to reflect any loss in value.

Please include the original packaging and proof of purchase when sending the item back.

💳 Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at help@alizure.com.

🚫 Chargebacks / Disputes

Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are among the best in the industry.

We are on your team — we respond quickly and will do all we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft.

If you have not received a product, or have an issue with a product that you did receive, please contact us — we will help you resolve your issue.

Please do not file chargebacks for issues that we can resolve together.

Thank you for shopping with us! 🐾